D-9.2, r. 3 - Code of ethics of the Chambre de la sécurité financière

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42. A representative must, without delay, reply in full and courteously to any correspondence from the syndic, the co-syndic, an assistant of the syndic, an assistant of the co-syndic or a member of their staff acting in their capacity.
O.C. 1039-99, s. 42.